Our Reviews

The service advisor was very knowledgeable and courteous and she explained all of the work that had been done to my vehicle.

Quick and friendly

I need to hear back about the status of my license plates.

Always great service at Coughlin, and the Service Team is always very friendly & kind.

Quick and efficient!

Dealership was unsure of maintenance/service schedule on my 2020 corvette

Great experience with Coughlin Newark GMC. Fair pricing and excellent communication!

My experience was definitely a 10/10. Rick at coughlin helped, gave me advice, listened to my concerns and helped me in every way possible.

Wait time 1 hr 45 min I am guessing staffing problem

The printed list and detailed descriptions of service needed are very helpful. I can scheduled for immediate concerns and plan for those to be done later. I used my reward dollars for the first time.

Great customer service in both sales and the service department. Extra kudos to Chad Chesrown who has taken care of my car needs since 2016.

Great service

The appointment process was seamless even when I had to call back to make a change. The vehicle was taken in right on time and the service was completed promptly. Victoria and Darren were very friendly and professional. I would recommend this service center to family and friends. Ty Walker

Speedy professional service.

Always great service

Rick Watson did an excellent job filling all of our requests and needs. We are looking forward to working with him again with the purchase of a new truck.

Great service staff - made sure my car was well taken care of!

They always talk great care of me for my service need. Got in and out for an oil change and tire rotation

I walked in instantly wanting a 2025 Chevy equinox in the lot. Matt came over and we did a once over on the car and I was instantly in love with it. We then crunched the numbers and Matt was able to very easily get me into my new car! I don’t think I have ever loved my car this much. Matt made the car buying experience so easy and with absolutely no hassle! Super friendly too. I’ll be back to work with him in the future for any vehicle purchases!

I love having an hour to do absolutely nothing, I ignore my phone and relax. Coffee was great. You really need to do something with the Spectrum weather lady over and over and over and over...

The service representative recognized the issue immediately after I reported what was happening. He also spelled out the repair in writing with estimate of time and cost. I went prepared to wait while the shift gear box was replaced.

Always a pleasure to deal with the team at Coughlin Newark. They treat you like family, not a number.

I went in for an oil change. They were courteous and very efficient. They also did a lot of extra stuff for free including washing my car. I would never take my car anywhere else.

I had oil change and tire rotation they also helped me reconnect my phone to my car so I could get messages through my car. They weee so helpful!

Clear instructions. Test Reminders great. Good serv

Great service and everyone always very courteous.

Installed new set of 4 tires. Looks Good

The gentleman who signed me in for my service was very helpful and pleasant. Answered all my questions and was glad to. You need more people like him. Your restrooms were the cleanest I have ever been in. Thank you

My tires weren’t discounted like I was told, BUT I reached out and Gary is sending me a check for the 4th tire. I had a check engine light that was diagnosed and the comment said “customer declined repair”. Nobody reached out to tell me what the issue was or how to fix it. I’ve been asking for the past two oil changes what was wrong. It would’ve been nice if someone could’ve explained this while I was there instead of make it seem like nothing was wrong with it and make it look like you reached out to me and I declined. I probably won’t be back for services in the future as I feel like I’m not given important information to keep me aware. (Other than from Brad, he always takes time to dumb it down for me which I appreciate.) I wish the best for the company, but I don’t feel like there’s closed loop communication which makes me lose trust. I hope this doesn’t come off the wrong way, I don’t mean to be disrespectful. :)

Never a bad experience. Staff is friendly and helpful. Keep up the good work!

Great personnel

Dakota was an excellent Sales Rep balancing between the dealership and us to get the right truck at a fair price.

Knowledgeable staff. Straight talk. They tell you what the issue is, what they recommend, and I have found them to be honest. I would recommend to anyone to take their car/ truck there for service.

Had my car detailed. They did an amazing job. Great job for a great price.

Everything was good. My salesperson Matt was great. I am very happy with my new vehicle.

great

I was able to schedule my appointment to get an oil change/tire rotation at the day and time Ihad requested. I arrived at the dealership and my vehicle was taken right in and serviced while I waited in the waiting room. I was treated very well and when I left the dealership I was very happy.

I needed body work done on my car. I was very pleased with the finished product. Also how clean my car was when I picked it up.

Awesome experience!

It was a positive experience. The vehicle was done on time and it was kept clean.

Jim was able to get us the car we wanted, the car was not on site and was in transit. He let us know when the vehicle was delivered. We have bought several cars and I have to say this was the easiest and quickest purchase. Everyone was polite. Overall it was a great experience.

Brad Richard’s is top notch

Brad is the best!

Brett was amazing

Excellent service from start to finish

2.5-3 hours for an oil change was a bit extensive

After picking up my truck from service I had a Tire Monitor system error come up on my truck and would not clear. Call back in and also texted the service manger that he provided me and he never replied or attempted to call me back . Poor service from him ignoring me and tech not making sure the truck tire pressure was re- learned after rotation

Great dealership to deal with, the ordered our Tahoe and had in a short amount of time, can't say enough good thing about our salesman Rick and sales manager Ben

good experience, coffee and water offered, lots of smiles, timely service, honored an expired birthday coupon, I Will Return!!!!

James Starner checked me in professionally and with superior customer service skills. Maintenance was completed early and to my satisfaction. Excellent customer service experience!

Friendly and on-time!

Called for an oil change the day before and they got me in right away the next day. Friendly , got me out in 45 minutes.

It was ok

Very friendly, fast service great waiting room amenities

Had a car diagnosed for an intermittent no start issue and was given a solution of the battery being replaced due to it being the wrong size for the car. Was told that was the problem and it was fixed by this. However, as soon as I drove the car later that day, no start again, same as it was. So it had the correct battery installed, which was good, but seems like a better or deeper look into the issue could have shown that wasn’t the answer. The service advisor was polite and responsive, and I understand some issues can be complicated, but seems disappointing that $575,00 was spent, and no problem solved.

On time and seamless as usual. Brad does a great job of keeping things on track and the customer informed.

Very friendly and professional.

Very good so far.

I always have good experiences with coughlin service

Handled the issue promptly and communicated well throughout the process. Even handled after a mishap in billing very promptly. Great experience and we will be back for future appointments.

Overall it took longer than expected to fix the issue with my blazer but wasn’t the dealerships fault. Part needed was on back order so James kindly got me a loaner vehicle and kept me updated on status of my car every step of the way.

Coughlin's staff is always very professional and friendly; they were ready and waiting even as I was a little late arriving for my scheduled appointment. Great job Coughlin! Ty

The best experience I have ever had at a car dealership. Matt is a very good sales person, every person I came in contact with was very friendly. You have a great dealership.

Great service

This is the best service department and I never go anywhere else

Very professional

Everyone were very nice. That makes a big difference to me.

Everyone was very nice and helpful.

They were fast and everyone was so nice!

Great service and friendly staff.

Body Shop did a great job in a timely manner.

Went above and beyond. The car was brought up and backed in the car so I didn’t have so far to walk. I have balance issues

They was great, fast, and professional!!

Great customer service

Transaction completed within time constraints - overall acceptable. Tradein allowed was a little stingy, but all dealerships tend to be that way. Sales rep was pretty new and some areas didn't go real smoothly but hey, everybody's gotta learn the ropes. I've dealt with Coughlin many times over the years and have usually been satisfied - I keep coming back!

As usual excellent service ... everyone was kind and professional

Couldn't get rotating tire on dually right 3 trips still not done

Service was performed in a timely manner.

All of you were wonderful to me. Thank you for helping me

T.he dealership was very helpful and made the purchase easy

Talked to Kevin on the phone, he took the time to answer all my questions. Invited me to stop by and talk. Even though I live in Gahanna, it was worth the trip. He was very professional, made it hassle free. I enjoyed my time with him enough that we will be talking soon on a new Acadia for my wife.

Quick and easy check in/check out. Maintenance was completed in a timely manner. Disappointed I didn't get a car wash though but given the heat, I understand why.

I took a car that had not been driven since 2019. There were things I knew needed to be done but I was expecting other things to arise because of the time since the last time it was driven. Indeed, they found a number of other issues. I knew how much I had budgeted for the initial repairs and I was provided with a detailed list along with the cost to repair. Other issues were encountered once the repair process started, and I expected that to happen. I was provided with a cost for each unanticipated repair. I was happy with the process, the amount I paid. My car was washed and I am very pleased with the results.

Excellent

Appointment went fine.

I never have a problem with the service.

Very satisfied

Great support for my buying experience with your dealership with one on one personal assistance from our sales person.

Great experience from sales rep to finance. Would highly recommend!

I trust Coughlin to do repairs & service at a comparable price and in a timely manner.

Great job, everyone treated me like I mattered. Great sales and very nice financial help.

Service was excellent and with a personal touch as I have come to expect. Great team!

They fixed my granddaughter car and kept us informed about the whole process. Went above and beyond to help us. Great people working the service department.

All the guys in service are amazing.

Not happy with gm on transmission issue at 42500 miles

Victoria did a great job in getting the initial work order started. Communicated during the repair process. I cannot remember the name of the gentleman that closed out the work order, but he seamlessly handled things. Appreciate all!

Great service and staff

The staff was awesome to work with. Our sales associate, Andrew, was patient and polite and Gary Burwell, General Manager, worked a deal for us that we couldn’t pass up

It was quick and couteous

As always Chad Chesrown was extremely helpful. He explained the options very well and did not try to convince us to purchase anything we did not want. They did not have the exact car in stock we were looking for, so he went out and found one.

I have some type of maintenance agreement with the dealership. However, when I went in for service, the service department didn’t know what plan I had or if what I had done was covered by my plan. I guess as an owner I should know and be prepared however I think the service department should also know.

This truck is the biggest disappointment. This is my 6th or 7th new GM vehicle and all of them were perfect. This truck is unsafe!! Windshield wipers stop mid way on the windshield during heavy rain. Has been in the shop 2 times now for this and they don't know if it is fixed or not my wife will not drive in the truck because of this. I bought the truck to tow heavy loads like our tractor and camper. The sensors in the mirror stay on the entire time until they error out after a few hours of driving while towing anything . I was told this is normal and that it was my problem for not reading the owners manual prior to buying the truck. All other 2500HD truck owners that I talk to do not have this problem. I know these do not get read by anyone so I will not hold my breath. I cant use the truck for what it was intended for pulling tailors. Thanks Bob Rader 614-282-0360

I received my car back after service and had to clean every area the mechanic was near who wasn’t considerate enough to not get dirt and grease on my door panel, matts, leather seats. My car is 2-3 years old with just 11k miles and is in immaculate condition. I find it very disrespectful that the staff can’t use just a little bit of care when entering and exiting my car to avoid leaving their grease stains.

The price after the work was more than what I expected.

Drew was able to help us find the perfect GMC AT 4 truck like my old one he also help me setup my phone app to link the truck together I highly recommend this dealership

Quick, great explanation.

I've always been treated with respect. The service is what it should be, outstanding. Thanks!

The engine light keeps coming on and you have yet to find the problem. Also I told you that the engine rears up. I have taken my SUV to have it checked out 3 times. I just picked it up this week and drove it home and the engine light came on again

Kevin with sales was EXCELLENT.

No pressure got what I wanted

Fast service!!

Not happy I agreed to one price when I went to pick up my vehicle they told me it would be a different price which was $170 more so I was very dissatisfied but still had to pay the higher price i was very displeased and was made to feel like it was my fault.

Very pleased with the service and very courteous.

Was told my tire sensors were bad and all 4 needed replaced. I just had new ones put on less than 1 year ago. Took my car back to the company that installed them and was told they were working great. I just had a leak around my rim on one tire. Also, my system was never reset after my tire rotation. Another company fixed it for me for free. Your company needs to slow down the mechanics or fine good ones.

I had a great experience working with Kevin when buying my 2025 Envista. Kevin was super easy to talk to, no pressure, just honest and helpful.

Kevin was amazing. Listened to my wants. Went and got a vehicle for me to see even though I didn’t end up getting that one! Fantastic customer service!

Rick Watson was sales rep and he is great

Easy online scheduling, fast, courteous service every visit

Two weeks to get an appointment. Then an entire week for the repairs. Communication was disappointing. Did not receive calls in a timely manner. When I called to get info, I could not reach a person and had to leave a voicemail. This was not the standard of customer service that I have become accustomed to at Coughlin.

Very professional as always

Kevin was very personable, listened to what I was looking for, arranged for a vehicle to be brought from another dealership, a d came in on his day off, to assist us a d make the sale. We enjoyed working with him for the vehicle purchase.

You left my car a part in pieces and you charged me a hundred dollars to tell me what I already told you

Told service man when checking in had a slow leak in right front tire. He’s said he would note it. The next I was driving and low tire warning came on left front tire. Least I knew they rotated tire. I brought the truck back in and they found a nail said they. Had to charge me. That wasn’t my concern. It was having to bring it back when they could have fixed it. When they had it the first time

Went to have 3rd row headrest installed, thought I would wait on it but the technician said it would take most of the day, rescheduled for a day the following week

I was told that I needed a gas pedal so they replaced the pedal and a couple days later the same problem is back.

I’ve started this survey at least 3 times and each time it seems I have another disappointment to add to it. I took my car to Coughlin Buick, Newark, Ohio, back in March, 2025, when the brakes started squealing and was told GM realized there was an issue, but they couldn’t replace the brakes until I brought it back in a month or so with the squeal getting worse. Took back in April, 2025, and was told they would replace the brakes but since I needed a loaner car, they would call when one became available, which they said would be in a couple days. I waited over a month with no call and finally called on 5/13/25 and made appt to have car there 815 on 5/19/25 , I had a ride and didnt need loaner so they could do brakes, which they said was a 4 to 6 hr job, and I also requested an oil chg. At approximately 3:00 that afternoon, I got a call asking me”what exactly are you wanting us to do with your car?” They had only chged the oil. Didn’t know they were to do brakes. Said they couldn’t do brakes then because it needed GM approval and needed to be onsite continually after that request.Told we could leave it or pick up and they’d call with loaner the next or following day. Picked up car and waited for call. Waited, called and left messages with no replies. Finally left message on service managers vm. He finally returned my call 7/25/25 and indicated he’d have a loaner on Sat, Mon or Tues and would call me. He indicated he had no control over loaners … No call back so Tues I called and he said they had a loaner and I picked it up on 7/29. I made numerous calls trying to get an update but only received a text saying car was being repaired and they’d call with update. No one answers the phone in service and even switchboard said they would get a messages back to them and have them call but no return call. At one pt service dept calls went to service managers voice mail with a message saying…you’ve reached the vm of John and he is out of office and not checking his vm. Finally got thru to service around 8/5 and was told my car was being finished up as we speak, that the needed parts came in separately and the one they needed just came this am and the car would be ready next day or so and they would call. No call, no answer in service dept numerous times until 8/27 when John called late afternoon saying my car was ready and could be picked up by 6pm or in am. On 8/28 early am, John called again saying car ready and someone interested in the loaner so bring it in as soon as possible. On my way there, Fri am, got another call that car was ready. Got there and they practically grabbed the key to the loaner out of my hand and talked of who needed it immediately because the loaner had been sold. I asked John at that time how I could get 3 calls within 12 hrs when they wanted the loaner back but I couldn’t even get any call backs for an update on mine. He referred me to his vm the previous evening but didn’t answer my concern. He said they had wrong brakes and had to reorder and that the mistake was the computers fault and said he couldn’t understand or explain why it took so long or why no one got back with me other than they were overloaded and an advisor was off sick. The brakes seem to be fine, the sunroof doesn’t shake or squeal but I’m unable to reset the brake pad gauge as it’s showing the same 86% that it showed before the brakes were changed. I called the service dept on 9/4 and no one answered so call went to John’s vm to ask about gauge and have yet to get a call back. Another car issue they were to look at was originally addressed on 3/20/25 which they corrected with a wheel alignment and a steering wheel angle and/or front toe adjustment. I had explained the car was feeling like it wanted to pull left but didn’t when the wheel was released and something was adjusted previously and it was starting to feel that way again and that the steering column looked off center. They weren’t sure of my issue but assured me that they’d look at my records and find out what adjustment was made and recheck it. . But…the service print out indicated they drove the car and it didn’t pull so nothing was done to address the issue. I have purchased other cars from Coughlin Nissan and Coughlin Hyundai and never had a bad experience. I like my Buick but this situation sure took most of the joy out of enjoying it.

Everyone was friendly and helpful. I needed a space to make phone calls and was immediately given an area so I wouldn’t bother anyone-got so much done! My car was returned, service completed, and paperwork process easy. Great group of people to deal with. Thank you,,

I went in knowing what I wanted and Tyler made it happen. I left with my new car.

Reasonable cost, Quick, Speedy, Caring & Professional Sevice. Could not have been better!

The service that I received was great and my vehicle was ready for pick up as promised.

Salesman did a nice job explaining the operation and features of the truck. Sales team was courteous and respectful during the transaction.

Bradley Richards checked me in courteously and with excellent professionalism! Maintenance was completed on-time and to my satisfaction. Excellent customer service experience!

Very friendly and efficient customer service. This was by far the most satisfactory vehicle purchase I have ever made. Superior customer service every step of the way!

Rick was great working with me quick friendly service found me the right car at the right price

Fast service

Everything was great.

Dakota was very interesting and he made the buying process fantastic. he answered all my questions and repeated himself when necessary and didn’t get frustrated with me. The sales manager was real good to work with too.

Quick easy and easy and exactly what I wanted

Matthew was great! He had the vehicle there and ready as well as the paper work when we arrived for a quick and easy process!

Great

Quick easy and affordable

Professional , courteous, and efficient, great service

Absolutely fabulous!

Wasn't expecting my truck being washed. Wasn't nice!

Good

Service took exactly the amount of time they estimated, they gave me a complimentary carwash and the waiting area was nice & clean.

Prompt, courteous, on schedule. Absolute best!

Courtney and team made purchasing the Tahoe an easy process from start to finish.

Everything was a smooth and easy process!

The work I had done was very timely and the personnel were very helpful.

Had an appointment at noon so got there at 11:40. And at 2:15 went to the service desk to find out why it was taken so long since all I was getting done was an oil change. And it still took 10 min to get my car. So needless to say I probably will not be back cause it seems like every time I come it takes longer than needed but this time was the worst.

I scheduled an appointment for an oil change, brake check, and an alignment check. Dropped the vehicle off at the dealership the night before as it was the 7:15 AM appointment Thursday morning. I received zero communication from the service writer. There was an issue with the brakes. I called the service department and got the voicemail. I texted the service department with no response. I called after 5:00 and the switchboard operator kept trying the service department with no success. I drove in and was told my vehicle was still on the lift and undriveable. The remaining service writer stated that the other writer had a note in the file that they had called Wheels to get approval for the work and hadn't hear back. I called Wheels there was no approval request. Again, zero communication. This is a commercial lease, and I had appointment to service my customers the following day. I had to reschedule all the appointments to the following Monday. On Friday, I started calling the dealership and received no response. I ended up being transferred to the sales manager, he assured me he would have the service manager call me. I never got that call, still haven't. I didn't receive any communication from the dealership until after 1:00 stating they have everything into Wheels and are just waiting approval. Again, my fleet manager checked and there was no approval request. She called the dealership and approved the work. I waited until Saturday morning at 11:30 AM and went again, because I had no communication regarding the vehicle. It was not done, parts weren't in, and I was going to have to cancel my appointments again. I finally spoke to the general manager, and he was going to look into it. He then called me and suggested that it was my fault as the I must have provided the wrong phone number for Wheels. I told him that doesn't fly as they had serviced the vehicle several times, and the Wheels service passport was in the glove box as noted on the drop off envelope. He then offered me a loaner vehicle. My vehicle was finally finished Monday afternoon. This is not a onetime occurrence, this has happened, at the minimum, the last three times I had my vehicle at the dealership. It won't happen again as I will go elsewhere.

Was not notified when vehicle was done when they knew I was waiting for it at the dealership

Great job

Experiencing was great

I called on Saturday needing an oil change that day as my oil life was at 0% and I was driving back to NC Monday. They got me in and got me taken care of. Thanks to everyone at the dealership that made it happen!

It didn’t take that much time

Fix/replace tire monitor, fix/replace leaking tire valve needle, oil & filter change.

Satisfied.

Quick and professional

In a previous life I spent a considerable amount of time being in customer support. Both in delivering and managing. It is my perception that your service management team was woefully unprepared to deal with your tire deal (4 for 3). 1. Not enough inventory. I had to wait for the tires to arrive. Added down time. Better management needed. 2. When I inquired about tire warranty, the csr did not have any idea. Either what was included, or how it was administered. 3. Terrible response time to status of repair. (Both text, and voice mail). 4. The response was “we don’t have enough help”. Big no no from my management days. 5. The time for this repair event was entirely too long. My vehicle was in your shop for 2 days. For 4 tires? Not acceptable. 6. In retrospect. If I was to do this again, I would have pulled my vehicle, and gone to a tire store.

Excellent service. Thr truck drives like it's brand new.

The work was done on time as promised.

Great service! Team members are friendly and kind.

corrected my issues and I am satisfied with the work and the results

Excellent customer service!!! Work was done quickly!!!

everyone was very courteous and professional. repairs were done on time and correctly. I always bring my car to Coughlin for service.

Great experience

You took my Trax right in. It took about an hour and it was done. The waiting area is always very clean and comfortable. You didn't wash my Trax this time, probably because it was spitting rain. It still would have been nice to have it done. It was so dusty from living in the country. Thank you

The staff is always friendly and professional

Lack of communication!!

Things took a little longer than I expected because every time the staff found an Equinox with the options I wanted the other dealerships didn't seem willing to make a good deal for the vehicle. They tried for many weeks until one was finally delivered to your dealership the way I wanted. I didn't waste any time getting to the dealership and closing the deal once it arrived.

Fast

prompt service--very courteous

I had an excellent experience at this dealership. The entire process was smooth and efficient—I really appreciated that it didn’t take up my whole day. The team made me feel comfortable and took the time to thoroughly explain all the features of my new car. Their professionalism and attention to detail made the car-buying experience enjoyable and stress-free. I highly recommend this dealership to anyone looking for great service and a hassle-free experience.

It was good

No problems whatsoever came in talked with GM Manager took care of what was needed.

Fast, Friendly,Responsive to my requests.

Very easy, seamless process. The work done was exceptional and communication was excellent.

They were very curteous and efficient with my vehicle. They got my vehicle in at the time of my appointment. I did not have to wait for my service.

Friendly service and work done perfectly.

Was quick

Very courteous professional

Matt made everything easy and not stressful,didn't take long at all

Very friendly

I had the pleasure of working with Kevin and Brett when purchasing my new vehicle and it was a 10/10 experience! Between finding what I wanted and working with me financially I couldn't be more pleased. Their patience with me really exceeded my expectations which made the process even easier. I am so happy with my new vehicle and will be recommending all my friends and family.

I was not informed about the problem I told them about I also went in for oil change and filter and tire rotation which was done I was at the dealer for 4 hours I had to reschedule to fix a problem they found

We are repeat customers. Chad has been our salesman and have had great experience. We recommend Coughlin to those looking for a car.

good enough...

Dropped off car to look at information system they reset and texted me when it was ready

I had the absolute best experience buying my 2026 Buick encore!! Drew was calming and chill and made me feel very comfortable!! I have worked with Kevin before and always have an amazing experience. Thank you so much

Drew was amazing so helpful from start to finish.! Wasn’t overly pushy, just informative which i have higher respect for.!

Gary Burwell Outstanding! Brad Richards takes excellent care of my service!

It took 3 and a half hours to do an oil change…. My girlfriend went to check on the car after 2 hours of waiting when I was told the appointment would only be a hour long and they told her it would be about 45 more mins to print off PAPER WORK in what work does it take that long to print paper work.. the place in pataskala is far better than Newark I will never go back

Brett was very helpful and accomadating. Very professional and caring samesman.

The gentleman answered all my questions and the work was finished quickly.

All of you were wonderful to me Thank You

Dropped car off day before and it was ready the next day before noon. Great service department.

Everything went as planned and the service guys were great.

Excellent customer service no pressure Drew did an excellent job explaining the features

Great job and very friendly service department

Great customer service. Thank you!

Our daughter brought our Tahoe in for a new battery. Terry was in the hospital. She is still talking about the wonderful service you provided. Can’t thank you enough.

Not happy with overall experience

Dakota was great to work with and knew my budget constraints and met the expectations

Was taken care very fast, was polite and professional.

Brad Richards checked me in courteously and very professionally. Maintenance work was completed within an hour to my satisfaction. Fantastic customer service experience!

Best buying experience Ive ever had. The entire sales process was great! Matt and Gary are great people to work with. Finance was smooth and seamless. And really enjoyed the Hot Dogs for lunch!!

Always a pleasure doing business with you. The service department is top notch!

The communication was terrible. The had my car for a week. They would not loan me a car. When I would call I couldn’t get into contact with anyone. Getting information was impossible.

Quick service with a smile

Very good service

2:15 appointment and it was after 5:00 and nobody let me know my car was done. I went to check and saw it sitting outside. The guy said that the person working with me had left for the day and nobody told him my car was done. My car was not washed as it says comes with service.

Cortney Sloan was very professional and quick with the purchase of my Chevy . I will refer people to her when looking for a vehicle!

I have been looking online for a truck. I went to Coughlin in Newark. Since I found one I liked. It wasn’t on their lot so my salesman told me he would go to the other location to pick it up. It all worked out so well. I ended up buying the vehicle and absolutely love it. So thank you to everyone involved for a smooth deal.

Everything went smooth. All were professional and polite

Our salesman, Matt Peters, was very knowledgeable and was able to answer all questions. He was able to meet our needs and did not use any pressure tactics.

Great in and out!

Service depart is always very nice. Got me in quick before my trip.

Great service, great group of guys!

The transmission replacement itself seems to have been done well, and the truck is running fine now. However, communication throughout the process was very frustrating. I had a hard time getting anyone to call me back, and when I called for updates I was often sent to voicemail. No one proactively updated me on the status of my vehicle. It only takes a minute or two to keep a customer informed, and that would have made a big difference in the overall experience.

Everything thing was great very nice and professional staff.

I had experienced a loss of power steering on my new 2024 Colorado that I have only had since October 2024, and had Coughlin do a check on my problem. They found the battery was defective and would not hold a charge as it should have. They replaced the battery and comped me installation charge as they felt I had waited more than long enough for the service call to be performed. They also did an oil change and fluids check and tire rotation.

Excellent customer service Brad is always great no problems

Great Service as always.

Slow to get my car serviced. Said I would get text updates along the service period never did. Broken parts and some things never put back together correctly. Vehicle smells like a dirty mechanic. sad, it still had the new car smell when dropped off. also, the charged me for services I never agreed upon.

Convenient and fast service.

Was reminded I had GM points available, saving me money that would have come out of my pocket.

they tell you everything up front when you pickup your vehicle no surprises so far i haven't had any quality issues

Everyone was so helpful. Special thanks to Cortney, you were great!

Communication with our repair was poor to nonexistent. We made multiple phone calls to check on the status. Many of which went unanswered and unreturned. The timeline of the return was not event close to what was quoted (much longer). We do not plan to return to the Newark location for any further service due to our experience.

Friendly staff and quick service

was very efficient and did an very good job on my car

Zac was awesome, but when I arrived Zac wasn’t there, he was in the garage for 8/10 minutes. There was a gentleman seating in the second chair. I asked him twice good morning, no response or anything.

I didn’t wait long for service!

Except for the smell of the fumes it was great as always

Overall, it was a good experience

N/a

Easy to schedule and reschedule. Fast and efficient

I assume fluids were topped off with oil change. Not sure about windshield washer fluid as it appears to be empty. I get nothing when I try to use it. I guess I will have to take it back to service department

I traded a 2025 Nissan Sentra in on a 2026 Chevy Trax. I had originally thought that I strictly wanted another KIA. Drew, my sales Associate, met me outside the dealership. I told him why I was there and asked him what he could do for me. He really impressed me with his knowledge on the vehicles. After talking about what I wanted, he mentioned showing me several different vehicles. The first one he showed me was the Chevy Trax. After we went over all of the features, I was sold on it. I love literally everything about it, including the color. Red is my favorite color! My experience with Drew was nothing other than superior. He was thorough, professional, extremely knowledgeable, he listened and made me feel like he really cared about me as a customer, and like it was important to him to make me happy, and he succeeded. I could not be happier with my purchase. He was fast and efficient. It seemed like I was in and out of there in no time. I was pleased with how nice and clean my vehicle was when it was time to drive away. I felt so proud. Thank you for your hospitality and for all you did for me.

Service is always great.

James was knowledgeable and professional. They didn’t try to sell me something I didn’t need, which was appreciated.

As a long time customer over several years, I've had nothing but great experiences at Coughlin up until my last service experience. Not only did the cost increase by over 60% of the written estimate (i.e., with no extra work/parts added), but I was taken a back at just how rude the gentleman was to me for just trying to understand why. Very unfortunate. I've never been spoken to like that by any representative of a company who provides a service, so I was at a loss to say the least...I hope this was an isolated situation for your service department, and not the beginning of a trend, as it could be detrimental to a great local business with a great reputation.

Did a good job

Brad was great quick service for a oil change

Communication was very poor through the process!

Very quick

Very quick and friendly.

Truck overheated close to the coughlin dealership in Newark. I took it in and they went out of their way to make sure my vehicle was brought back on the road in a short period of time. Could have been two weeks but they did it a few days. Great service

This is my 5th lease with Coughlin and Rick Watson. I have never had a problem everything has been easy and I’ve been very happy with every vehicle.

Service professional completed in a timely and satisfactory manner.

I was treated very poorly by the service manager. At one point in time, he actually walked away from me while I was asking questions. I came in with an intermittent parking light coming on and needed new windshield blades. When I left five days later, it was well over $2,300 and I was denied a rental. I have the premium service package and was told that this package is extremely good because of towing and rentals are expensive, however, the service manager said he didn’t have any rentals and absolutely refused to consider compensating me for not giving me a rental. He claimed that what was wrong with my truck wasn’t covered under my premium service plan. I asked how did he know ahead of time before he figured out what was wrong with my truck that a rental wasn’t covered? That is about the time he walked out on our conversation and he “handed” me over to another individual. Neither were receptive or even wanted to deal with me. I eventually did speak to two people in the sales area who were very understanding and your new service manager did look into my case and called Allstate and has procured me $180 that the old service manager claimed wasn’t even close to covered. I still have a few years on my plan because of time and mileage, but I will try to go to the Pataskala shop and not the Newark shop. It was almost like the service shop was against the sales and financial people. I think I get it. Financial uses pretty high pressure sales to get buyers to cover their vehicles with the plans and service tries as hard as possible to deny those plans. To the point that they have no idea the person getting service has any plan at all! I think it would be an easy computer fix, when a vehicle is purchased to simply add in the computer that this vehicle is covered by a specific plan. The service manager has no idea that my truck had the premium service plan. The last time I had it serviced I asked if any part of it was covered by my plan and he said, “I have no idea, you’ll, you’ll have to ask them”. Just the worst attitude I have ever experienced with service managers. I truly hope the new one is better, but that didn’t help me at all last week! And, communication was terrible. I didn’t hear from him for about two days while my truck was in for what I thought was a simple fix.

Very good!

Drew did a wonderful job selling me my newEncore,I love it,wish I'd gotten it sooner.